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TOPIC-COMMUNICATIONS
December 2016
9 Verbal Excellence**Code 4** McMinnville, OR
9 **Verbal Excellence: Leading, Persuading, Defusing** McMinnville, OR
12 Telecommunications Operators Roles During Active Shooter Events Westerly, RI
12-13 Arresting Communication by Calibre Press Plano, TX
13-16 Surviving Verbal Conflict® Train the Trainer Program by DCG Marietta, GA
14 Read-Recognize-Respond by Calibre Press Bloomington, MN
16 **Verbal Excellence: Leading, Persuading, Defusing** Sacramento, CA
16 Verbal Excellence: Winning with Words**Code 4 ** Sacramento, CA
19 Read-Recognize-Respond by Calibre Press Sacramento, CA
January 2017
9-10 Surviving Verbal Conflict®: Verbal De-escalation by DCG Salisbury, NC
9-12 Communications Training Operator & Program Administrator (FTO for Disp) Southlake, TX
16-17 Surviving Verbal Conflict®: Verbal De-escalation by DCG Salisbury, NC
23-25 Supervising and Managing a Telecommunications Center Clearwater, FL
23-26 Communications Training Operator & Program Administrator (FTO for Disp) N.Little Rock, AR
24 Read-Recognize-Respond by Calibre Press Schaumburg, IL
30-31 Surviving Verbal Conflict®: Verbal De-escalation by DCG Salisbury, NC
31 De-escalation Training Atlanta, GA
February 2017
7-8 Telecommunications FTO Program Jacksonville, FL
10 **Verbal Excellence: Leading, Persuading, Defusing** Mesa, AZ
16 Responding to Veterans and Police Officers in Crisis *BY PATC Frisco, TX
17 Responding to Veterans and Police Officers in Crisis *BY PATC Georgetown, TX
22-23 Crisis Communications for Dispatchers *BY PATC Georgetown, TX
March 2017
9 Read Recognize Respond by Calibre Press Chandler, AZ
30 Read-Recognize-Respond by Calibre Press Grand Island, NE
April 2017
3-4 Responding to Veterans and Police Officers in Crisis *BY PATC Birmingham, AL
4-6 Supervising and Managing a Telecommunications Center Jacksonville, FL
May 2017
1-2 Telecommunications FTO Program Altamonte Springs, FL
15-16 Surviving Verbal Conflict®: Verbal De-escalation by DCG Grand Rapids, MI
August 2017
8-9 Telecommunications FTO Program Jacksonville, FL
November 2017
7-9 Supervising and Managing a Telecommunications Center Jacksonville, FL
Online classes
Communication Skills: Body Language PoliceOne Academy
Communication Skills: Getting Back to Basics PoliceOne Academy
Communication Skills: New Era, New Rules PoliceOne Academy
Crowd Control: An Overview PoliceOne Academy
Crowd Control: Continuum PoliceOne Academy
Crowd Control: The Sleeping Dragon PoliceOne Academy
Dispatch Communications: Critical Incident Response PoliceOne Academy
Internet & Technology in Law Enforcement PoliceOne Academy
Leadership: Building a Police Organization with a Mentoring PoliceOne Academy
Leadership: Contemporary Problems Facing Law Enforcement PoliceOne Academy
Leadership: International Exchange of Training Ideas PoliceOne Academy
Leadership: Liability of Not Training PoliceOne Academy
Patrol Communications PoliceOne Academy
Psy. Disorders: Managing Emotionally Disturbed Persons PoliceOne Academy
Responding to Emergencies PoliceOne Academy
Understanding and Responding to Excited Delirium Calls PoliceOne Academy
Communication Skills 4 PoliceOne Academy
AMBER and Silver Alert Initiatives (by V-Academy) Virtual Academy
Grossman Academy Course - Lt. Col. Dave Grossman by V-Academy Virtual Academy
Social Media for Public Agencies (by V-Academy) Virtual Academy
Verbal Judo (by V-Academy) Virtual Academy
Verbal Excellence: Leading, Persuading & Defusing **Code 4** Code 4 Public Safety Education
Autism Awareness JPMA
Online Master’s in Criminal Justice - University of Wisconsin-Platteville University of Wisconsin-Platteville c/o All Campus
TEEX - Public Safety Telecommunicator TEEX
De-Escalation Training Diversion Center
TEEX - Spanish for 9-1-1 Dispatchers TEEX
TEEX - Spanish for Law Enforcement TEEX